Our shopping services

PERSONAL SHOPPING ASSISTANCE
If you have any questions or need further information, we invite you to call Montblanc Concierge. Our representatives will be delighted to help you. They are available from Monday through Friday, from 10:00 AM to 8:00 PM EST.

Call 1-855-810-4810.

COMPLIMENTARY ENGRAVING & EMBOSSING
We invite you to personalise selected writing instruments & leather goods purchased in our online boutique. These services are offered with compliments from Montblanc. Please note that not every Montblanc product can be engraved or embossed. If you wish to have your Montblanc products personalized, please follow the instructions detailed in the shopping process on the website or contact Montblanc Customer Service on 1-855-810-4810.

FREE GIFT WRAPPING
Montblanc Online Shop purchases are presented in a signature Montblanc box or other special packaging and are delivered in our exclusive Montblanc signature gift wrapping. The only exceptions are calendar, notebook and ink refills. At the checkout you have the option of adding a complimentary gift message for each item ordered. The gift card is enclosed in an envelope. If you choose not to write a gift message, a blank card will be included.

SHIPPING AND DELIVERY
A $7.00 shipping fee will be applied to all orders below $100. Shipping will be complimentary for orders above $100. A $25 shipping fee will be applied to all Expedited orders. Delivery costs will be charged by Montblanc, in addition to the price of the Montblanc products themselves. For certain promotional phases, complimentary shipping may be offered.

RETURNS
All returns must be received within 14 days following the date the order was received. You may return your items in one of our boutiques located in Quebec, see Boutique Finder below. We do not cover the cost of sending back a return/exchange and original shipping paid cannot be refunded. All returns are subject to inspection and damaged or used items will not be refunded.


All final sale items cannot be returned or exchanged. Should there be any issue with your item, please contact us at info@montblancboutique.ca within 48 hours of delivery.

BOUTIQUE FINDER
Perhaps you’d prefer to receive individual advice and purchase from a real store? In that case, why not visit one of our boutiques – the team there will be pleased to help you.

Click here addresses and opening hours of our stores and how to reach them. You can also book an appointment for a personal consultation with our staff.


Need assistance? Contact us.

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