Yes. Montblanc does not cover return or exchange shipping costs. Customers are responsible for these shipping fees, and original shipping charges are non-refundable.

Alternatively, eligible merchandise may be returned to our Montblanc Boutique on Peel Street in Montréal. Items must arrive within 14 days after delivery and be unused, in their original condition, and accompanied by all tags, accessories and packaging.

Please contact us before returning an item for complete instructions.

Montblanc customers get fast and reliable shipping on all orders. Our parcels are shipped via Canada Post or UPS. You have the option of choosing from three delivery methods.

Standard Delivery
For orders of $150 and above, standard delivery is free of charge. For orders below $150, the delivery cost is $15. The estimated delivery lead time is 3–5 business days. Please note that there are no deliveries on Saturdays, Sundays or public holidays.

Express Delivery
Orders received before 2 p.m. EST from Monday to Friday will be delivered within the next two days. There are no deliveries on Saturdays, Sundays or public holidays.

Express delivery costs $25–$30 per order. Orders placed over the weekend or on public holidays will not be processed until the following business day.

Personalization requires additional processing time:

• For engraving, please allow approximately 5–7 additional business days from the date the order is placed.
• For embossing, please allow approximately 5–7 additional business days after approval of the font, colour and placement.

Personalization timelines are estimates and may vary depending on the creation, request and location.

We do not deliver to packing stations, military addresses or hotels.

Pick-up in Store
The estimated delivery lead time is two working days.